Welcome to Buffalo Store’s FAQ section. We’ve compiled answers to the most common questions about our commercial kitchen equipment, shipping policies, and customer service. If you can’t find what you’re looking for, our London-based team is always ready to assist at [email protected].

About Our Products

What types of commercial kitchen equipment do you specialise in?
We offer a comprehensive range of professional-grade kitchen equipment including combi ovens, deep fat fryers, extractor hoods, induction hobs, pizza ovens, range cookers, and food preparation tools. Our products are designed for durability and performance in busy commercial environments.
Are your products suitable for heavy-duty commercial use?
Absolutely. All our equipment is commercial-grade, built to withstand the demands of professional kitchens, restaurants, and catering businesses. We verify each appliance before dispatch to ensure it meets our rigorous quality standards.
Do you offer consumables like chafing fuel?
Yes, we stock a selection of consumables including chafing fuel and other essential supplies that complement our equipment range. These are perfect for bulk orders with our free economy shipping option.

Ordering & Payment

What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure online payments. All transactions are processed through our encrypted payment gateway.
Is my payment information secure?
Your security is our priority. We use industry-standard encryption for all transactions and never store your full payment details on our servers.
Can I get a VAT invoice for my commercial purchase?
Yes, we provide detailed VAT invoices with all orders suitable for business accounting purposes. These are emailed automatically upon order completion.

Shipping & Delivery

Where do you deliver?
We offer global delivery to most countries worldwide (excluding select Asian and remote regions). Our system will confirm availability during checkout.
What are my shipping options?
We offer two convenient options:
1. Standard Shipping: £12.95 flat rate via DHL/FedEx (10-15 business days)
2. Free Economy Shipping: For orders over £50 via EMS (15-25 business days)
Both options include full tracking.
How are large items like commercial ovens shipped?
Heavy equipment is professionally packed and shipped via freight carriers with lift-gate service where needed. We handle all customs documentation for international shipments.
Can I track my order?
Yes! All shipments include tracking. You’ll receive a link to monitor your commercial kitchen equipment every step of the way from our London warehouse to your location.

Returns & Warranty

What is your return policy?
We offer a 15-day return period from receipt of delivery. Items must be unused, in original packaging, and accompanied by proof of purchase. Please contact us at [email protected] to initiate a return.
What if my equipment arrives damaged?
We fully insure all shipments. If any commercial cooking equipment arrives damaged, contact us within 48 hours at [email protected] with photos of the damage to initiate a replacement.
Do your products come with warranty?
Yes, all our commercial equipment comes with manufacturer’s warranty. Warranty periods vary by product – please check individual product pages or contact us for specific warranty information.

Account & Customer Service

How can I contact customer service?
Our London-based team is available at [email protected] to answer any questions about your order, products, or our services. We typically respond within 1 business day.
Do you offer trade accounts for commercial buyers?
Yes, we offer trade accounts with benefits for regular commercial buyers. Please email us with your business details to discuss account options.
Can I get product recommendations for my commercial kitchen?
Our team has extensive European commercial kitchen expertise and can provide tailored recommendations based on your specific needs. Contact us with details about your operation and requirements.

Still have questions? Our commercial kitchen specialists are ready to assist you. Email [email protected] or browse our full range of commercial kitchen solutions.