Privacy Policy

Last Updated: [Insert Date]

At Buffalo Store (“we”, “us”, or “our”), operating at www.ukhomekitchenshop.com, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our professional kitchen equipment.

1. Information We Collect

We collect the following types of information to provide and improve our services:

• Personal Identification Information: Name, email address, phone number, billing/shipping address, company name (for business customers)
• Payment Information: Credit/debit card details (processed securely via our PCI-DSS compliant gateway), PayPal account information
• Order Information: Products purchased, order history, preferences
• Technical Data: IP address, browser type, device information, operating system
• Usage Data: Pages visited, time spent on site, navigation patterns
• Communication Data: Correspondence with our customer service team

2. How We Use Your Information

We use your information for the following purposes:

• To process and fulfill your orders for commercial kitchen equipment
• To provide customer support and respond to inquiries
• To generate VAT invoices and maintain proper business records
• To improve our website functionality and user experience
• To detect and prevent fraud or unauthorized transactions
• To send service-related communications (order confirmations, shipping updates)
• With your consent, to send marketing communications about new products or promotions
• To comply with legal obligations and protect our legal rights

3. Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With trusted third parties who assist in operating our website, processing payments (Visa, MasterCard, JCB, PayPal), shipping orders, and providing customer support
• Legal Requirements: When required by law or to respond to legal process, protect our rights, or prevent fraud
• Business Transfers: In connection with any merger, sale of company assets, or acquisition
• Aggregated Data: Non-personally identifiable information may be shared with partners for analytics or marketing purposes

We never sell your personal information to third parties for their marketing purposes.

4. International Data Transfers

As we serve customers globally (excluding some Asian and remote regions), your information may be transferred to and processed in countries outside your own. We ensure all transfers comply with applicable data protection laws and implement appropriate safeguards.

5. Data Security

We implement robust security measures to protect your information:

• 256-bit SSL encryption for all data transmissions
• PCI-DSS compliant payment processing
• Regular security audits and penetration testing
• Fraud detection systems
• Secure storage with limited access to authorized personnel

While we take all reasonable precautions, no internet transmission is completely secure. We encourage customers to use secure payment methods like credit cards that offer additional purchase protection.

6. Data Retention

We retain your personal information only as long as necessary to:

• Fulfill the purposes outlined in this policy
• Maintain business records for tax and legal compliance
• Honor warranty obligations for commercial kitchen equipment
• Resolve disputes or enforce our agreements

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data, subject to legal requirements
• Restriction: Request limitation of processing your data
• Objection: Object to certain processing activities
• Portability: Request transfer of your data to another service provider
• Withdraw Consent: Withdraw previously given consent for processing

To exercise these rights, please contact us at [email protected].

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enable essential website functionality
• Analyze site usage to improve performance
• Remember your preferences
• Provide relevant product recommendations for commercial kitchen equipment

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

9. Children’s Privacy

Our website and services are directed to business professionals and not intended for children under 16. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on our website with a revised “Last Updated” date. We encourage you to review this policy regularly.

11. Contact Us