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Welcome to Buffalo Store (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website www.ukhomekitchenshop.com and all purchases made through it. By accessing our website and making purchases, you agree to comply with these terms.

Key Information: Buffalo Store specialises in professional-grade kitchen equipment for chefs and food service businesses. We ship worldwide (excluding certain Asian countries and remote locations) and offer comprehensive shipping and returns policies to ensure customer satisfaction.

1. Definitions

  • “Website” refers to Buffalo Store’s online platform at www.ukhomekitchenshop.com
  • “Products” means the commercial kitchen equipment and related items offered for sale
  • “Customer” or “You” refers to any individual or business using our website or purchasing our products

2. Website Use

2.1 Eligibility

By using our website, you confirm that you are at least 18 years old and have the legal capacity to enter into binding contracts.

2.2 Account Registration

While not required for purchases, account registration offers benefits like order tracking. You are responsible for maintaining account confidentiality.

2.3 Prohibited Activities

You agree not to:

  • Use our website for any unlawful purpose
  • Attempt to gain unauthorised access to our systems
  • Interfere with website functionality
  • Use automated systems to extract data

3. Products and Services

3.1 Product Descriptions

We make every effort to accurately display our professional kitchen equipment. However, minor variations may occur. Product images are for illustrative purposes.

3.2 Product Availability

All orders are subject to availability. We reserve the right to limit quantities and refuse service without notice.

3.3 Intended Use

Our products are designed for commercial use in professional kitchens. Customers must ensure selected equipment meets their specific requirements and complies with local regulations.

4. Ordering Process

4.1 Order Placement

By placing an order, you make an offer to purchase subject to these terms. Order confirmation does not constitute acceptance; acceptance occurs when we dispatch your order.

4.2 Order Changes

Requests for order modifications must be made immediately after placement by contacting our customer service at [email protected]. We cannot guarantee changes can be made once processing begins.

4.3 Order Cancellation

You may cancel unprocessed orders by contacting us. Once processing begins (within 1-2 business days), cancellation may not be possible.

5. Pricing and Payment

5.1 Pricing

All prices are in GBP (£) and exclude VAT where applicable. We reserve the right to adjust prices without notice, though orders already placed will be honoured at the confirmed price.

5.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

5.3 Payment Security

All payments are processed through secure gateways. We do not store complete credit card details on our servers.

6. Shipping and Delivery

6.1 Processing Time

Orders are processed within 1-2 business days (Monday-Friday, excluding public holidays).

6.2 Shipping Options

We offer:

  • Standard Shipping (£12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch
  • Free Shipping: For orders over £50 via EMS, delivered in 15-25 business days after dispatch

6.3 Delivery Areas

We ship worldwide except to certain Asian countries and remote locations. Customers are responsible for any customs duties, taxes, or import fees.

6.4 Delivery Issues

You must inspect deliveries immediately. Report any damage or shortages within 48 hours by emailing [email protected] with photos of the damage and packaging.

7. Returns and Refunds

7.1 Return Policy

We accept returns within 15 days of delivery, provided:

  • Items are unused and in original condition
  • All original packaging and accessories are included
  • Proof of purchase is provided

7.2 Non-Returnable Items

For health and safety reasons, we cannot accept returns of:

  • Chafing Fuel (flammable consumables)
  • Opened or used Consumables
  • Grease Traps / Fat Separators
  • Custom ordered or specially fabricated items

7.3 Return Process

To initiate a return:

  1. Email [email protected] within 15 days with your request
  2. Await our Return Authorization and RMA number
  3. Ship items back with RMA number clearly visible

7.4 Refunds

Approved refunds will be processed within 5 business days after we receive and inspect your return. Original shipping fees are non-refundable unless the return results from our error.

8. Intellectual Property

All content on our website, including text, graphics, logos, and product designs, is our property or licensed to us and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express permission.

9. Limitation of Liability

9.1 Product Use

We are not liable for any injury, damage, or loss resulting from improper use of our professional kitchen equipment. Customers must ensure proper installation and operation according to manufacturer guidelines.

9.2 Website Use

We strive to maintain uninterrupted website access but cannot guarantee this. We are not liable for any losses resulting from website unavailability.

9.3 Maximum Liability

Our total liability for any claim related to these terms or your use of our website shall not exceed the purchase price of the products in question.

10. Governing Law

These terms are governed by English law. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of our website after changes constitutes acceptance of the modified terms.

12. Contact Information

For questions about these Terms and Conditions, please contact us:

Buffalo Store
33 Maiden Ln, London, GB EC1L 4FV
Email: [email protected]
Business Hours: Monday-Friday, 9:00 AM – 5:00 PM GMT